Global company expands to newly refurbished premises in Exeter
BPA Quality, a global company with offices in the UK and the USA, has opened a new European HQ in Exeter. The company, a leading provider of Customer Contact Quality Monitoring, works with global organisations from a variety of sectors including transport, technology and telecommunications.
The UK operation previously consisted of a two separate offices and the company was keen to bring their 135 multi-lingual employees together under one roof.
The extensive refurbishment of BPA’s new larger premises in Exeter’s Pynes Hill was carried out by independent office refurbishment contractors, MD Business Interiors. The local company provides office furniture and complete commercial refurbishment services to create professional successful environments for businesses across the county of Devon and beyond.
BPA Quality required secure areas within the offices and space factored in for business growth. Mark Dowse of MD Business Interiors worked to a tight brief, liaising with Jeff Bardell, Director of Research & Analytics, and Elle Neal, Project Manager BPA Quality. The MD Business Interiors team rewired the building; installed new data (Cat 5 cabling; data cables and network points) and a network for the new telephone system. In addition the firm built 135 work stations; a circular corridor of six new meeting rooms with full height glazed partitions; a private kitchen and new café/refectory area as well as supplying the furniture.
As part of the ambitious expansion programme, MD Business Interiors had to get the balance right between free-flowing and private areas, with secure areas.
Mark Dowse, Managing Director of MD Business Interiors said: “Security was a key consideration for the client and we offered a bespoke solution. This project has been designed specifically to allow for future projected growth, and design and space planning was the key to the success of the finished product. The corporate colours were incorporated into the design throughout. We also offered the staff a two-week trial period whereby they were able to try out the office and café furniture to find out which was most comfortable and user-friendly, before making a commitment to purchase.”
Elle Neal – Project Manager BPA Quality said: “When we decided to expand our UK operation, and move to larger office premises in Exeter, it was important for the new space to feature a multi-functional design with meeting rooms, a management suite, a large open plan working area and a sizeable staff break-out area. The brief was to create a pleasant and ergonomic working environment for our 135 strong team, representative of our global brand, but with space for future growth.”
She adds: “Mark worked closely with us to gain a thorough understanding of the BPA Quality brand and our requirements. It was important to us for the design to be consistent with the modern, light and airy style of the building and Mark achieved this with the introduction of glass partitions allowing for a high level of natural light. The MD Business Interiors team was great to work with and both accommodating and flexible. They not only delivered on programme; they kept disruption to a minimum. Mark fully met the brief, delivering cost effective and practical solutions, and the result is a thoughtfully designed state-of-the-art office space. The design has exceeded our expectations and we are exceptionally pleased with the new look BPA Quality European Headquarters located in Exeter.”
