Health Care Assistant Leah Coombes tends to a patient on the inpatient ward at Peninsula NHS Treatment Centre. The ward is one of several areas of the hospital which have been given perfect scores from patients as part of the national Friends and Family Test.

Peninsula NHS Treatment Centre gets perfect scores from patients

Peninsula NHS Treatment Centre has scored perfect marks from patients in the latest figures from the Friends and Family Test.

All providers of health care are required to carry out the Family and Friends Test as part of the NHS’ commitment to improving the patient experience. The results of the test rest on the level to which a patient would recommend a health care facility to their nearest and dearest

Peninsula NHS Treatment Centre achieved remarkable 100% scores from patients in the areas of its inpatient ward, ophthalmology, endoscopy and orthopaedics. The hospital’s day ward scored 99.4%.

In all, 309 patients completed the Friends and Family Test during August and gave the hospital an overall score of 98.7%.

The results follow an outstanding outcome for the Peninsula NHS Treatment Centre, when its endoscopy department became one of only a handful in the country to achieve Joint Advisory Group (JAG) accreditation at the first attempt.

Peninsula NHS Treatment Centre is well known for the quality of its patient experience. Comments from patients posted on Facebook include: “All the staff are so lovely, kind and caring and the atmosphere is calm and conducive to a speedy recovery”; “I have nothing but praise for this wonderful hospital”; “I wish we had more of these centres”, and; “All staff were brilliant and reassuring would highly recommend being treated there.”

Mark White, Hospital Director at the Peninsula NHS Treatment Centre, commented: “A huge thank you to all our patients who took the time to complete the Friends and Family Test and so provide us with valuable feedback. An excellent patient experience sits at the heart of everything we do – we are delighted with our results, but we will not be resting on our laurels and we will continue to provide the highest standards of care for our patients all day every day.”

Peninsula NHS Treatment Centre welcomed its first NHS patients in April 2005. Tens of thousands of patients have received top quality care at the hospital for orthopaedic surgery (minor and major), hernia repair and gall bladder removal, cataract treatment, endoscopy and diagnostic imaging (such as X-rays).

The hospital was the first of its kind to achieve an overall ‘Outstanding’ rating from the Care Quality Commission.

More information is available by visiting www.peninsulatreatmentcentre.nhs.uk