Patients have given Peninsula NHS Treatment Centre a score of 100% for its orthopaedic surgery, according to the latest results from the national Friends and Family Test.
All providers of health care are required to carry out the Family and Friends Test as part of the NHS’ commitment to improving the patient experience. The results of the test rest on the level to which a patient would recommend a health care facility to their nearest and dearest
Overall, Peninsula NHS Treatment Centre scored 97.3% from the 789 patients who completed the Friends and Family questionnaire during the month of September.
The results come hard on the heels of news that the hospital is within the top 25% of hospitals in the country to be named as a National Joint Registry (NJR) Quality Data Provider, and that it is one of only a handful in the country to achieve Joint Advisory Group (JAG) accreditation for its endoscopy service, at the first attempt.
Peninsula NHS Treatment Centre is well known for the quality of its patient experience. Comments from patients posted on Facebook include: “All the staff are so lovely, kind and caring and the atmosphere is calm and conducive to a speedy recovery”; “I have nothing but praise for this wonderful hospital”; “Wonderful place, with attentive staff”, and; “Spotlessly clean, lovely, friendly staff, run like clockwork”.
Mark White, Hospital Director at Peninsula NHS Treatment Centre, commented: “My thanks go to our patients for completing the Friends and Family questionnaire, and congratulations go to colleagues who have maintained the highest standards of care. Central to our ethos is the patient, and their experiences matter to us. The Friends and Family Test is one of a number of ways in which we collate information about our patient care, information which we use to continually build on the levels of care we provide.”